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Glyphstack Support

About the game · App Store

Bug, question or lost progress? Email us and we'll reply within 48 hours (usually sooner):

Please include Glyphstack, your device and iOS version (e.g. iPhone 15, iOS 18), and your backup code from Settings (gear icon) → Cloud Backup if your question is about progress.

Playing
How do I play?

A block slides across the top of your tower. Tap to drop it. Land it perfectly and it keeps its full width; miss slightly and the overhang shears off, so the tower narrows. Miss completely and the run ends.

How does scoring work?

Every block you place counts toward your height. Perfect drops build a streak and a coin combo of up to ×5. In Rush mode you have 45 seconds, and each perfect drop adds time back on the clock.

How do Daily Drops and the Tower Trial work?

From version 1.5.0 you get three Daily Drops each day, sized to your best runs; catch all three for the Triple Clear bonus and to keep your drop flame lit. The weekly Tower Trial has six stages you clear in order (it resets on Monday), with a Summit bonus at the top.

Progress & cloud backup
How is my progress saved?

Glyphstack saves on your iPhone automatically as you play, and regularly backs up a copy to our cloud server. The backup is tagged only with a random backup code, with no account, Apple ID, email or sign-in involved.

To see your code, open Settings (gear icon) → Cloud Backup and tap Show my backup code. Screenshot it or write it down somewhere safe; it's the key to your save.

I deleted the app. Can I get my progress back?

Yes. From version 1.5.0, Glyphstack keeps your backup code in your iPhone's Keychain, which survives deleting the app. Reinstall Glyphstack on the same iPhone (or on a new iPhone restored from a backup of the old one) and, on first launch, it finds your cloud save and restores it automatically. You need an internet connection for this.

It never overwrites progress that's already on the device. If nothing is restored automatically, use your backup code as described below.

How do I move my progress to a new iPhone?
  1. On your old device, open Settings (gear icon) → Cloud Backup and copy your backup code.
  2. Install Glyphstack on the new device and open Settings (gear icon) → Cloud Backup.
  3. Choose Restore from a code and paste the code.

Restoring replaces whatever progress is on the new device with your backup.

I lost my backup code. What now?

If Glyphstack is still installed, the code is always in Settings (gear icon) → Cloud Backup. If you reinstalled on the same iPhone, automatic restore (version 1.5.0+) uses the code saved in your Keychain, so you may not need it. Otherwise, email us with roughly how far you got and when you last played. Because backups aren't linked to any identity, we can't always find a save without its code, but we'll do our best.

Notifications
What notifications does Glyphstack send?

Glyphstack (version 1.5.0 and later) can send an occasional reminder to come back, for example when you have rewards or earnings waiting. These are scheduled on your iPhone itself; they aren't used for advertising or tracking. It asks for permission after you've played for a bit, never the moment you open the app, and the game works the same if you say no.

How do I turn notifications off?

Open the iPhone Settings app → Notifications → Glyphstack and turn off Allow Notifications. You can turn them back on the same way.

Ads, tracking & privacy
Do I have to watch ads?

No. Video ads in Glyphstack are always optional: you choose to watch one in return for a bonus, such as a continue after a missed drop, or doubled coins at the end of a run. There are no pop-up ads that interrupt play. There are no banner ads. Ads are served by Google AdMob.

What is the tracking prompt, and how do I change my answer?

iOS may ask whether Glyphstack can track your activity across other apps and websites. This only affects whether ads can be personalized; the game is exactly the same either way. If you choose Ask App Not to Track, you'll see non-personalized ads.

To change your choice later, open the iPhone Settings app → Privacy & Security → Tracking and switch Glyphstack on or off.

What data do you collect?

There are no accounts, and we don't ask for your name, email, contacts or location. Glyphstack sends your game progress and a few gameplay and diagnostic events to our server, tagged only with your random backup code. Ads are served by Google AdMob, which receives device and ad-interaction data to show and measure ads (and your advertising identifier only if you allow tracking). Full details are in our Privacy Policy, and you can manage your choices on the Privacy Choices page.

Purchases
Are there in-app purchases?

No. Glyphstack has no in-app purchases. Everything is earned by playing.

Leaderboards & Game Center
How does the leaderboard work?

Glyphstack uses the weekly Game Center leaderboard, which resets every Monday. Top finishers earn Prisms.

Why can't I see the leaderboard or my score?

Leaderboards use Apple's Game Center, so you need to be signed in: open the iPhone Settings app → Game Center and sign in with your Apple ID. Then reopen Glyphstack. You can play normally without Game Center; your scores just won't be posted. Your Game Center nickname is what other players see.

Deleting your data
How do I delete my data?

Deleting Glyphstack removes all game data stored on your iPhone. To also delete your cloud backup, email your backup code (from Settings (gear icon) → Cloud Backup) to support@garbettholdings.com with the subject Delete my data. We'll delete the backup and the anonymous events tied to that code and confirm by email.

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